What is your return/refund/replacement policy?

Unfortunately we DO NOT ACCEPT RETURNS of non-faulty or unwanted goods. Blanks sold as Seconds are described with imperfections and are not eligible for refund or replacement !!!

Any issues with faulty, damaged or missing items will be resolved by replacement or refund. Missing items and damage issues should be reported within 3 days after receiving your order. To request a refund or replacement for missing or damage items it is mandatory to present at least 2 clear images of the external packaging front and back /box or envelope/. If you can't present these photos your request will be declined. Claims for faulty products are accepted within 14 days after delivery date. To request a replacement or refund for faulty/damage product you need to present photos and/or a short video to prove the fault/damage. If you report a damage you should do it BEFORE you use the product. The item must be in the same condition that you received it, unused or unworn, with tags attached, and in its original packaging. Returns are accepted only after approval and confirmation so please contact us by email or messenger to request a return and we will give you instructions how to do it. We do not accept any returns  made without approval and confirmation and/or after the deadline. 

We aim to ship all orders same or next day after the order is placed, except the weekend and Bank holidays. Orders with Fast shipping are sent with RM 24 Tracked and those with Standard shipping - RM 48 Tracked. In busy times /summer, Easter, Christmas/ please allow upto 3  working days despatch time. To check what's the current turnaround or to ask for faster despatch please contact us and will do our best to help you.